Have questions or need assistance? We’re happy to help! Here are a
few ways to contact Cornerstone Customer Care:

• Message with us (log in here)
• Call 866.505.0510
• Click here to email us 

Hours of operation:
Monday – Friday, 6:00 am - 6:00 pm (MT)
Saturday 8:00am – 12:00pm (MT)

Payments

• Online (log in here)
• Call 866.505.0510
• Set up autopay (recurring monthly ACH drafts) online or by phone
• Call to set up budget drafts (recurring ACH drafts every 14 days)
• Mail a check with the coupon on your billing statement to: Cornerstone Servicing, PO Box 660217, Dallas, TX 75266-0217

Payoff requests

• Online: Log in, go to Payment and find the section titled Loan payoff to generate a quote. You may also message with us if you need assistance—go to Account Management and click Messages.
• By phone: 866.505.0510
• Email us

Property Taxes – Escrow
If you pay your property taxes through your regular monthly mortgage payment
and receive a bill from your taxing authority, please send the tax bill to us:

• By mail:
  Cornerstone Servicing
  ISAOA/ATIMA
  PO Box 961254
  Fort Worth, TX 76161
• Fax: 626.667.6419
• Email: loaninfo@email.myloanservicer.com

Property Taxes – Non-Escrow
If you do not pay your property taxes through your regular monthly mortgage payment
and you receive a delinquent tax notice that has been paid, please send proof of
payment to us:

• By mail:
  Cornerstone Servicing
  ISAOA/ATIMA
  PO Box 961254
  Fort Worth, TX 76161
• Fax: 626.667.6419
• Email: loaninfo@email.myloanservicer.com

Homeowner’s Insurance
If you pay your homeowner's insurance premiums through your regular
monthly mortgage payment (also called an escrow account) and you
receive a bill from your insurance provider or have a new insurance
policy, please send the bill or new policy to us:

• Online (it’s quick and easy!):
  www.ihaveinsurance.com/cornerstone
• By mail:
  ISAOA / ATIMA
  PO Box 961254
  Fort Worth, TX 76161

Insurance Claims
Have an insurance claim? First, contact your insurance company to file a
claim and then begin the claims process with Cornerstone by calling
833.253.1133. You will then be able to check the status of your claim at
www.propertyclaimcenter.com.

If you need to send a check to us for our endorsement, our PO box and overnight mailing addresses are:

Requests for Information, Notices of Error or Qualified Written Requests
Mail to:
Cornerstone Servicing
PO Box 3398
Englewood, CO 80155

General Inquiries
Mail to:
Cornerstone Servicing
PO Box 4638
Englewood, CO 80155