In general, you can expect us to:

• Send monthly mortgage statements.
• Apply your mortgage payments in a timely manner.
• Manage your escrow account, if you have one—including paying your tax and/or insurance bills on your behalf when they are due and reviewing your account at least annually.
• Provide your year-end 1098 Mortgage Interest Statement each year.

But to Cornerstone, loan servicing means so much more. We'll go the extra mile to keep you happy and help you achieve your homeownership goals. We are excited to serve you!

Rest assured; the terms of your mortgage loan will not change in connection with the transfer.

Your avenues to manage your mortgage, make payments, and get help from customer service will change. Your loan number will also change. We will mail you a welcome letter in after your transfer date with your new loan number and other important details.

NEW WAYS TO MANAGE YOUR MORTGAGE

• Website and app: Register here beginning April 6
• Call 866.505.0510

NEW WAYS TO PAY

SLS will no longer receive payments to your account beginning on your transfer date, and Cornerstone Servicing will begin processing your mortgage payments and handling all aspects of your account. A variety of new ways to pay will be available:

• By phone: 866.505.0510
• Online: Beginning April 6, you can log into our website and go to Payment.
• Set up Autopay (recurring monthly ACH drafts) online or by phone
• Set up budget drafts (recurring ACH drafts every 14 days) by phone
• Mail a check with the coupon on your billing statement to:
  PO Box 660217, Dallas, TX 75266-0217

Please see Payments FAQs below for related information .

HOW TO CONTACT US

• Call 866.505.0510
• Email us
• Log in to message with us (available beginning April 6)

For more contact information, click here.

Beginning on your transfer date of April 1, 2024, you will need to:

• Begin contacting Cornerstone Servicing with inquiries regarding your mortgage. After March 31, SLS will no longer be able to access your mortgage, receive payments, or otherwise assist with your account.
  
  
• Set up your Cornerstone Servicing account online beginning April 6. Click here to register online, and see Getting Started Online FAQs below for more information and step-by-step instructions.
  
  
• Begin making your mortgage payments to Cornerstone Servicing.
  
  
• If you have automatic payments set up with SLS, click here for important information.
  
  
• If you use a third-party payment service, update your payment settings to ensure your payment is sent to Cornerstone Servicing as follows: Cornerstone Servicing, PO Box 660217, Dallas, TX 75266-0217.
  
  
• Confirm your contact preferences are up to date.

Will my autopay continue after my transfer date, or do I need to set it up again with Cornerstone Servicing?

Monthly automatic payments currently set up with SLS, meaning one recurring ACH draft per month, will transfer to Cornerstone Servicing. If your payments are scheduled to draft on or before the 4th day of each month, expect to see that your April payment has posted by April 8th. It will not be considered late. Your normal draft schedule will resume after April 4. 

Automatic payments set up on a biweekly or any other basis will not transfer to Cornerstone Servicing. To reestablish your automatic payments with Cornerstone Servicing, please call us on or after April 3 at 866.505.0510. We'll be happy to help!

Will my autopay draft schedule change?

While your April recurring monthly payment may draft later than usual due to the transfer, your existing automatic payment schedule with SLS will continue with Cornerstone Servicing.

If your monthly automatic payment is scheduled to draft on or before the 4th day of each month, please expect to see that your April payment has posted by April 8th. It will not be considered late.

Your normal recurring monthly draft schedule will resume after April 4. 

How can I review and change my automatic payment settings after the transfer?

Beginning April 6, you can log into your Cornerstone Servicing account online to confirm or update your autopay settings. If you prefer to confirm or update your autopay settings by phone, our team members will be happy to help—please call 866.505.0510.

IMPORTANT NOTE: In connection with the transfer, SLS will not be able to collect ACH draft payments from you after March 28, 2024. Drafts scheduled on or after March 29 will not process, and the funds will be returned to your bank account. You will be able to make one-time ACH draft payments to Cornerstone Servicing by phone beginning April 3, or online beginning April 6. Payments received by Cornerstone Servicing on or before April 16, 2024, will not be treated as late.

When and how do I start making payments to Cornerstone Servicing?

Cornerstone Servicing begins collecting and applying payments to your loan beginning April 1. We offer a variety of easy payment options—choose whichever is most convenient for you!

New ways to pay:

• By phone: Beginning April 3, you can call 866.505.0510 to make a payment by phone.
  
  
• Online: Beginning April 6, you can make or schedule one-time payments anytime via our website or app. Simply log in go to Payment.
  
  
• Autopay: Set up monthly automatic payments (recurring ACH drafts) online or by phone.
  
  
• Budget drafts: Call to set up biweekly automatic payments, meaning recurring ACH drafts every 14 days.
  
  
• By mail: Send a check with the coupon on your billing statement to:
  Cornerstone Servicing
  PO Box 660217
  Dallas, TX  75266-0217

Do I have 60 days to make my first payment?

No, you need to continue making payments based on your loan payment due date.

What if I already made my payment to SLS?

Payments received by your prior servicer on or after your transfer date will be forwarded to Cornerstone Servicing and credited to your loan.

During the 60-day period following your transfer date, a loan payment received by SLS on or before its due date may not be treated as late by Cornerstone Servicing, and we will not charge a late fee.

When will I receive my first billing statement from you?

Your first billing statement from Cornerstone Servicing will be mailed to you and available online before your May payment is due.

Where can I access prior billing statements from SLS?

After March 31, you may have limited access to your prior online account with SLS to download statements and other documents sent before your transfer date. Typically, servicers provide limited access for 12-18 months after the transfer date.

Can you send my statements by email instead of by mail?

Yes! You can opt in for electronic statements via our website or app beginning April 6, or call to opt in on or after April 3 at 866.505.0510. Electronic statements are available for both monthly mortgage statements and year-end statements, which you may need for your annual tax filings.

Electronic statements are secure and convenient, and you’ll have access to view, download, and print your statements anytime. Simply log in and go to Documents.

I have already scheduled a one-time payment with SLS to draft on or after my transfer date. Will the payment still go through?

SLS will not be able to collect ACH draft payments from you after March 28, 2024. Drafts scheduled on or after March 29 will not process, and the funds will be returned to your bank account. You will be able to make one-time ACH draft payments to Cornerstone Servicing by phone beginning April 3, or online beginning April 6. Payments received by Cornerstone Servicing on or before April 16, 2024, will not be treated as late.

I make my payments through a third-party payment service. Do I need to change anything?

Yes, you need to notify them of our payment address below and your new loan number, which we will provide in the welcome letter we mail to you in early April. Our payments address is:

When and how can I access my account online?

You can set up your new online account beginning April 6. Our secure and easy-to-use website and LoanNav app provide 24/7 access to your mortgage, wherever you go.

You can review complete details of your loan, set up and manage automatic payments (recurring monthly or biweekly ACH drafts), quickly make or schedule one-time payments, access future statements and other documents, opt in for paperless statements, see your payment history, review escrow account activity, message with our team members, and more!

Here’s how to register your account online beginning April 6:

1. Click here.
2. Click the links to view our user terms and privacy policy.
3. Click Register Your Account.
4. Enter your last name, SSN and Email Address, and click next.
5. Verify your information.
6. Gain 24/7 access!

Is the website mobile-friendly?

While you can access the website from your mobile browser, our LoanNav app provides an enhanced experience on Apple and Android mobile devices. The app is free and easy-to-use, with the same features and functionality as the website. Learn more or download LoanNav now!

I am having trouble registering. Who can help?

We are happy to help! Please call 866.505.0510.

First, make sure the internet browser you are using is compatible. The following browsers provide the best experience:

• Microsoft Edge
• Firefox Version 27 or higher
• Chrome Version 38 or higher
• Safari – Desktop Version 7 and higher
• Safari – Mobile Version 5 and higher

What should I do the first time I log into my account?

Once you’re logged into your account, you can:

• Confirm your communication preferences. Go to My Loan, then the Loan information section to see your mailing address, email address, and phone numbers. To update your preferences, click Edit.
• Explore our online payment options. Go to Payment to make or schedule payments, check existing autopay settings, or set up Autopay (recurring monthly ACH drafts).
• Find your Document Library, where you’ll be able to see future billing statements and more. Click or tap Documents.
• Enroll for Electronic Statements to stop receiving paper copies of your statements by mail. You will receive an email from us each time a new statement is available online via our website and app. To opt in, log in and go to Documents and then scroll to the Manage Delivery Preferences section.
• Explore ways to own your home sooner. Go to Education & Goals.
• See an overview of your loan, including balance, interest rate, payoff date, and more. Go to My Loan in the main menu.

Can I still access my online account via the SLS website?

Beginning April 1, you may have limited access to your prior online account with SLS to view your past billing statements and other loan documents.

You will need to set up your new online account with Cornerstone Servicing to make mortgage payments; view up-to-date loan information such as your balance, payment history and escrow account information; access new billing statements; and otherwise manage your mortgage online.

Will my escrow account transfer?

Yes. Effective April 1, we will pay your tax and/or insurance bills from your escrow account on your behalf when they are due. 

As your mortgage servicer, we will review your account at least annually and inform you of any necessary changes to your payment in the event your tax and/or insurance expenses change.

Beginning April 6, you will be able to view your up-to-date escrow account details on our secure website and app anytime.

Do I need to tell my insurance company about the transfer?

Yes, you need to contact your insurance company to update the mortgagee clause in your policy to the following address.

The mortgagee clause lets your insurance provider know where to send premium notices, bills, funds in the event of a claim, etc.

I just received a property tax bill and have an escrow account. What do I do next?

Simply mail or fax your tax bill to the address below and include your loan number on the bill.

I am behind on my mortgage payments. What should I expect after the transfer?

If you are experiencing financial hardship, we’re here to help. Here’s a summary of what to expect beginning on your transfer date:

• Our Homeowner Assistance Team will gain full access to your mortgage by April 10, and at that time we’ll be able to fully assist with and answer questions specific to your mortgage.
  
  
• Soon after your transfer date, we may mail a Validation of Debt letter to your mailing address on file. We are required by law to mail this letter, which will include the amount owed on your loan.
  
  
• In mid-April, a member of our Homeowner Assistance Team will call you by phone to welcome you and discuss mortgage assistance options available, if applicable. If you are already on or have applied for mortgage assistance, we will review the status of your application and details with you.
  
  
• Your first billing statement from Cornerstone Servicing will be mailed and available to you online before your May payment is due.

As your mortgage partner, we are eager to be a resource for you. Please contact us after your transfer date and any time you have questions moving forward.

I was about to apply for mortgage assistance. Should I wait until after the transfer?

No, you do not need to wait to apply for mortgage assistance due to your loan transferring to Cornerstone Servicing. If you submit an application to SLS in March, your application will be transferred to us effective April 1.

I already started an application for mortgage assistance. Will I need to start over?

No. If you are already in the process of applying for mortgage assistance with your prior servicer, you will not need to reapply once your loan transfers to Cornerstone Servicing. We will contact you in April to welcome you and review the details of your application.

If you need to send documents or have questions about the status of your application, please contact our Homeowner Assistance Team beginning April 10. This will allow time for us to verify your loan and application details.

Will my current mortgage assistance plan change when my loan transfers?

If you have already been approved for or are on an active plan – such as a forbearance (including pandemic or natural disaster forbearance), repayment plan, or loan modification trial – the terms will not change when you transfer to Cornerstone Servicing. We will contact you to talk about next steps.

Who can I contact once my mortgage transfers to Cornerstone?

If you have questions connected to your financial hardship and mortgage, please reach out to our Homeowner Assistance Team at 866.515.9015. We look forward to supporting you as your mortgage partner.