Welcome to Cornerstone Servicing!

Your mortgage loan transferred to us on July 1, 2023. Our goal is to make homeownership easy for you, and we’re eager to help with a smooth transition. We are happy to serve you!
There are a few things you need to know and do—explore what’s changing below. Questions? Browse our FAQs or click here for contact information.

What's Changing?

Rest assured, the terms of your mortgage loan have not changed — including your interest rate and loan term.

Your avenues to manage your mortgage, make payments, and get support have changed. Your loan number has also changed. You should receive a welcome letter from us in the second week of July with your new loan number and other important details.

We are excited to offer you a variety of services and tools designed to make homeownership easy and convenient!

Ways to Pay

After June 30, Mr. Cooper will no longer be able to receive your mortgage payments.

On July 1, Cornerstone Servicing will begin receiving your mortgage payments. Choose the payment option most convenient for you!

  • Call Customer Care at 866.505.0510
  • Online via our website
  • Autopay (recurring monthly ACH drafts) online or by phoneIf you have set up autopay with Mr. Cooper, click .
  • Budget drafts (recurring biweekly ACH drafts)
  • Mail a check with the coupon on your billing statement to: Cornerstone Servicing, PO Box 660217, Dallas, TX 75266-0217
See FAQs below for information.

Frequently Asked Questions

Who to Contact

Through June 30: Please contact Mr. Cooper at 833-685-2565 if you have questions or need help. Their business hours are Monday – Thursday from 7 AM - 8 PM (CT), Friday from 7 AM - 7 PM (CT), and Saturday from 8 AM - 12 PM (CT).

Beginning July 1: Reach out to Cornerstone Servicing if you have questions about the transfer or your mortgage. Our Customer Care team will be happy to serve you!

Here are a few ways to reach us:

  • Call 866.505.0510
  • Email us
  • Message with us (available beginning July 7)

Our Customer Care hours are Monday – Friday from 6 AM to 6 PM MT and Saturday from 8 AM to noon MT.